Welcome to your online travel insurance claim portal

To lodge a new claim you'll need to:

Read travel alerts which may affect your claim

Travel alerts indicate if a claim can be made for a specific event based on when a policy was purchased. Click here to view travel alerts

Have the following details and documents ready

Please note, you will receive an email confirming your claim details when you submit your claim. If you do not wish to receive this email, please contact us to submit your claim manually.

Frequently Asked Questions

It may take 15-30 minutes to submit your claim, depending on the type of claim. You can use the ‘save for later’ button at any stage to save your claim information to complete at a later time.

Once your claim has been submitted, a member of our team will be in contact within 10 business days.
Please refer to our Claims Frequently Asked Questions which provides you with further information about our claims process.

Agreement

I have read and consent to the Declaration and Disclosure Authority (including the Privacy Notice)

Please accept the Declaration and Disclosure Authority to proceed

, and I have read any Travel Alerts relevant to my travel claim.

Please accept the agreement relating to Travel Alerts to proceed

Retrieve a claim Create a new claim

Create a new claim